Returns are possible only in sealed, unopened package. Returns for refund are accepted within 30 days of placing the order. If your order date is March 1st for example your last day to mail the unopened cup back to us is April 1st. Please allow up to 3 business days for processing of your refund after the package has been received. Since we are a small family business we do close for holidays and weekends.
IMPORTANT: Please return items you want to receive refunds for in a sturdy box so that they survive shipping unharmed. Items that arrive damaged because they were shipped in bags and crushed in transit back to us can not be accepted for refund.
Please include your invoice in the return and ship to:
MeLuna USAATTN: Returns131 Palo VerdeFloresville, TX 78114
Cups that are returned, but do not meet the above criteria, will be returned to sender. Cups that meet the above criteria are refunded in the amount of the original purchase price.
Used cups: If you are not completely delighted with your first choice of MeLuna Cup, we are happy to trouble shoot with you and if necessary help you determine a better fitting option. We offer a 35% discount code to existing customers that would like to switch model/size/etc.
To ensure accurate record keeping for the FDA we do not offer exchanges for different models once the order has been processed and shipped. All exchanges of shipped orders are processed as returns and a new order would have to be placed separately.
Replacements for Defects
We gladly replace a MeLuna that has not met our expectations of quality and longevity. We will issue a new cup of the same size, model, color etc. once we receive the defective cup back. These instances are extremely rare but we are here for you, if it occurs!
For accurate record keeping for the FDA we may ask you a number of questions in regards to your cup use and care routine so that we can include that information in the documentation for the FDA.
To file a product complaint report please visit the Product Report Page
Please note that shipping speed is separate from processing time. For example we are closed over the weekend. If you order on a Saturday, your order will be processed Monday. It will enter the mail stream Tuesday. Shipping time will therefore be calculated with Tuesday as the start date, not Saturday.
We try to keep costs low by offering First Class Shipping.
All packages are automatically shipped with Tracking and Delivery Confirmation. There is no extra charge for this service.
Once the postal service marks your package as delivered we consider our part of the transaction completed.
- If the address we shipped to is the address given by the customer and the package is not marked as delivered after an extended period of time by the postal service, we would consider the package lost in transit and we will ship a replacement at no cost to you.
- If the address we shipped to is the address given by the customer and the package is marked as delivered by the postal service, we consider the transaction fulfilled. If by chance your package is marked delivered, but stolen or mis-delivered we generally do not offer a replacement. In cases like these we do issue a special coupon code should you choose to place a replacement order for a stolen package. Please contact us for the code, should your package be marked delivered but has been stolen after delivery.
- If the address we shipped to is incorrect due to an error on our side and does not match the address given by the customer, we will of course dispatch a replacement at no cost to you to the correct address.
If the package can not be delivered due to insufficient address:
- We will attempt to contact you to arrange for redelivery. We will cover the cost of the second shipment as a courtesy. We will need an updated, deliverable address to reship.
- If we are unable to reach you, we will refund the purchase price only (since the shipping fee was used during initial shipment)
*extended period of time= 18 days after shipping for first class; 9 days after shipping for Priority