FAQ
With appropriate use and maintenance, MeLuna menstrual cups have shown in a wear test conducted by a third party lab, that they can withstand a minimum of 3 years of wear. Many users have kept their MeLuna in great shape for many more years! Due to FDA regulations we can only claim use life that has been substantiated in third party testing. Testing is expensive. That's why we only tested for 3 years.
Please note: cups are not perishable. The manufacture date is on the box to allow us to track cups in case of a recall. Manufacture date is not relevant to use life. Use life begins when use begins. Generally we count the purchase date as the beginning of the 3 year use life.
Excessive exposure to UV rays will cause MeLuna to get brittle, which is why it should be kept out of the sun.
MeLuna cups should be removed, emptied and cleaned at a minimum every 8-12 hours. New study results suggest that changing the cup every 6 hours is preferable.
Using a menstrual cup requires new skills for many. For some users removing the cup can be a little challenging at first. Please give yourself enough time and keep calm.
Our pelvic muscles can unfortunately respond to mental stress by tensing up. That does not make things easier!
Go into a squatting/sitting position. Try to press the menstrual cup outward gently by using your pelvic floor muscles (like a bowel movement). The good news is: it will get easier. And your cup can NOT get 'lost' in there. Unlike your bowels, your vagina has an ending and cups can NOT pass through the cervix to go further up in your body.
A few years ago a French study indicated that frequent disinfection may decrease infection risk. The study suggested to change to a fresh cup every 6 hours. To make this practical it would be best to have 4 cups in rotation and disinfect them once a day. We do offer a 4-cup combo deal is for users who would like to follow this approach.
The Consumer Reports summary can be found here
Some things to keep in mind:
- There are very few cases of TSS in menstrual cups on record
- The study identified that the bacteria associated with TSS clings much less to TPE than it does to silicone. MeLuna cups are made from the safer TPE material- not silicone!
- MeLuna cups original cleaning instructions of cleaning with Cetaphil and disinfecting only twice during each cycle was verified to be sufficient in an independent lab study for our FDA clearance
- If you have had TSS before any internally worn menstrual device (cup or tampon, etc) is NOT recommended
Check out this blog post about menstrual cup materials as well! MeLuna Materials: Silicone, Latex and TPE
Keep in mind that many contact allergies are linked to components in cleaning solutions and lubricants so be mindful of what you use with your cup and avoid unnecessary additives like fragrances.
We gladly do ship all other products to Canada. We are also able to ship any product to Canadian citizens with a US shipping address.
The exception is the UK. In the past customs fees for recipients in the UK were so high that we had a rejection/return rate of 100%.
Regrettfully we no longer ship to the UK.
Customs fees are collected and retained by the receiving country and we have no control over it.
We do not ship to countries in Asia, Africa or South America as they may have their own regulatory systems and requirements.