Standard returns are accepted when the product remains in its original sealed, unopened packaging and is mailed within the return period.

• MeLuna cups must remain inside the original sealed cup box.
• Cloth pads and other wrapped products must remain inside their original sealed packaging.
• The return must be mailed within 60 days of the original order date.

Opened menstrual cups, including cups with a broken, disturbed, or tampered seal, cannot be processed through the standard return process. Please use the opened-cup options above instead.

Your return must be mailed within 60 days of the date the order was placed.

Approved returns are refunded for the amount you actually paid for the returned product.

Original shipping charges are not refundable because those funds were already used to pay the carrier for delivery.

Please allow up to three business days for refund processing after the return is received and inspected. Weekends and holidays are not business days.

1. Keep each product inside its original sealed packaging.
2. Place the products in a sturdy shipping box. Do not mail them in a soft envelope or bag that may be crushed.
3. Include your invoice or a note with your name, email address, order number, and the reason for the return.
4. Use a shipping method with delivery confirmation.

Mail eligible returns to:

Products that do not meet the return requirements cannot be accepted for refund.

This includes products that arrive opened, have a tampered seal, or are damaged because they were not protected during return shipping.

Products that do not meet the refund criteria may be returned to the sender.

When a product was purchased as part of a discounted kit, the refund reflects the discount applied to the entire kit.

If your first MeLuna is not the right fit, the MeLuna USA Guarantee helps you try a different MeLuna at a reduced price.

Because MeLuna offers several diameters, heights, firmness levels, and handles, your next cup can be adjusted based on what you learned from the first one.

The replacement discount may be up to 50%, depending on the timing and terms of the guarantee.

Money Back Insurance applies only when it was purchased with the menstrual cup.

The notification period is 60 days. To document that the cup will not be used or resold, cut the cup in half and submit a clear photo.

Once the required documentation is received and approved, the purchase price of the cup is refunded.

• Original shipping charges are not refunded.
• The Money Back Insurance fee is not refunded.

You may also request troubleshooting help. When appropriate, a free replacement cup in a different model may be offered instead of the refund.

Yes. A MeLuna cup may qualify for an exchange when it remains unopened and the original seal is intact.

• The replacement cup ships without an additional outbound shipping charge.
• The return label can be generated through the exchange process.
• You pay the return postage.
• The replacement cup information is added to your customer record for medical-device traceability.

If your university-provided MeLuna is not the right size, you may return it in its original sealed, unopened packaging and receive a code for a replacement cup.

Complete the university return form first. The form will be emailed to you so you can include it with the sealed cup.

If a MeLuna cup does not meet our quality standards or expected product life, it may qualify for a replacement of the same size, model, color, and configuration.

Because MeLuna is a registered medical device, every reported product defect must be investigated as part of our quality system. The purpose of this investigation is to determine what caused the issue so we can help ensure the continued safety and quality of our products. It is not an investigation of you as the customer.

During the evaluation, we may ask questions about how the cup was used, cleaned, stored, and cared for. We may also ask that the cup be returned so it can be examined. This information helps us determine the cause of the reported problem and maintain accurate complaint documentation and product traceability.

Please submit the Product Evaluation Report before mailing the cup. After we review your report, we will let you know the next steps, including whether the cup should be returned for evaluation.

Domino Pads include a lifetime snap warranty. If a snap comes off, we will repair it.

Include your name, return address, email address, and order information when available.

Mail the clean pad to:

An electrical disinfection product that stops working within six months of purchase may qualify for exchange.

Include your name, return address, email address, and order number.

Mail the product to: