Shipping
Shipping time begins after your order has been processed and accepted by the carrier. Processing time and shipping time are two separate parts of your order's journey.
Looking for help with an existing order?
The quickest option is to reply directly to your order confirmation or shipping confirmation email. It already contains your name, order number, items ordered, and tracking information.
Processing Time
Most menstrual cup orders are processed within 1 to 3 business days.
Because many Domino Pads are made to order, orders containing cloth pads may require 1 to 5 business days for processing.
Business days are Monday through Friday and do not include weekends or major holidays.
Example: An Order Placed Saturday
Saturday Order placed
Monday Processing begins
Tuesday or Later Package may enter the mail stream
Shipping time begins when USPS receives the package. It does not begin Saturday, when the order was placed.
Orders containing made-to-order Domino Pads may take longer before entering the mail stream.
Help Me Ship Your Order Faster
Sometimes an order has not shipped because I have a question about an item, address, color choice, or product selection.
I have found that order-related emails are often missed. Adding your phone number during checkout allows me to send a quick text if I need clarification.
A quick response can prevent delays and help me get your order shipped sooner.
Your phone number is used only when needed for your order, unless you separately choose to receive marketing messages.
Shipping Options and Cost
We use USPS and offer shipping choices based on the destination, package weight, and services available for your order.
- USPS Ground Advantage
- USPS Priority Mail
- Tracking and delivery confirmation included
Most menstrual cup orders ship for $6.50 or less within the United States using USPS Ground Advantage.
Your available options and exact shipping charge are calculated during checkout based on the package weight and delivery location.
Tracking Your Package
Every Ground Advantage and Priority Mail package includes USPS tracking and delivery confirmation at no additional charge.
Once your order ships, you will receive a shipping confirmation email with your tracking number. Tracking may take a short time to update after the shipping label is created.
What If My Order Does Not Arrive?
The right next step depends on what the tracking record shows and whether the delivery address was correct. Select the situation that matches your order.
The package was sent to the correct address but is still in transit
If we shipped to the address provided with your order and the package has not been marked delivered after the waiting period below, we will consider it lost in transit and send a replacement at no cost to you.
18 days after shipment USPS Ground Advantage
9 days after shipment USPS Priority Mail
These periods begin on the date the package enters the USPS mail stream, rather than the date the order was placed.
Tracking says delivered, but I do not have the package
If USPS marks your package as delivered and we shipped it to the address provided with your order, contact your local post office as soon as possible.
Contacting the local office is usually more useful than calling the national USPS number. USPS typically records GPS information when a package is scanned as delivered. Your local carrier may be able to determine where it was delivered and retrieve it if it was misdelivered.
- Check around the property and with other household members.
- Ask nearby neighbors whether the package was left with them.
- Contact your local post office and request a delivery-location check.
- Submit a replacement request if the local post office cannot resolve the problem.
MeLuna shipped my order to the wrong address
If the address printed on the shipping label does not match the address you provided with your order because of an error on our side, we will send a replacement to the correct address at no additional cost.
Reply to your order confirmation or shipping confirmation email so the complete order information stays attached to your message.
The address entered with my order was incorrect or incomplete
An incorrect or incomplete address may cause the package to be returned to us. Once the package is returned, we will contact you to confirm a complete, deliverable address.
We will cover the cost of the second shipment as a courtesy. We must receive the returned package and an updated address before we can reship the order.
An international order was returned as unclaimed by customs
If an international package is returned to us because it was unclaimed or not collected from customs, we will refund the purchase price of the returned products after we receive them.
Original shipping charges cannot be refunded because the shipping service has already been provided. A free reshipment is not available in this situation.
Still Need Shipping Help?
Reply directly to your order confirmation or shipping confirmation email. This is usually the fastest way to reach me because your order number, address, items, and tracking information are already included.
To file for a replacement for an order that did not arrive, please click the button below.
Terms and Conditions
For more information about cancellations, returns, replacements, and other order policies, please review our Terms and Conditions.
Customers must agree to the Terms and Conditions before completing checkout on MeLuna USA.
View Terms and Conditions
