Shipping Policies

Shipping

Please note that shipping speed is separate from processing time. For example we are closed over the weekend. Order processing times can vary from 1 to 3 business days.

If you order on a Saturday, your order will be processed Monday. It will enter the mail stream Tuesday. Shipping time will therefore be calculated with Tuesday as the start date, not Saturday.

 

We try to keep costs low by offering First Class Shipping. A faster shipping option is Priority Mail. 

Shipping charges are calculated by weight and location. Most menstrual cups ship for $5 or less within the United States using Ground Advantage shipping through USPS

 

All packages - both First Class and Priority Mail- are automatically shipped with Tracking and Delivery Confirmation. There is no extra charge for this service.

Once the postal service marks your package as delivered we consider our part of the transaction completed. 

Shipping scenarios resulting in order not received

  • Shipped to correct address but has not arrived after extended time*: If the address we shipped to is the address given by the customer and the package is not marked as delivered after an extended period of time by the postal service, we would consider the package lost in transit and we will ship a replacement at no cost to you. *extended period of time= 18 days after shipping for first class; 9 days after shipping for Priority

 

  • Shipped to correct address and marked as delivered but not received: If your package is marked delivered and we shipped to the correct address, please contact your LOCAL post office right away. (Not the 800 number). All of our parcels are shipped via delivery confirmation. At the time of delivery your parcel is scanned and a GPS record is attached to the tracking number at that time. This will allow your local carrier to know where the package was actually delivered to and if misdelivered, retrieve it and redeliver it to you. 

If you encounter any difficulties with the your local post office retrieval of a misdelivered package please reach out to us via this form: Replacement Request

  • Shipped to incorrect address - MeLuna Error: If the address we shipped to is incorrect due to an error on our side during labeling and does not match the address given by the customer with the order, we will of course dispatch a replacement at no cost to you to the correct address.

 

  • Shipped to incorrect/insufficient address -Customer Error: We will attempt to contact you to arrange for redelivery once the package is returned to us. We will cover the cost of the second shipment as a courtesy. We will need an updated, deliverable address to reship. 

 

  • Shipped internationally and returned as unclaimed by customs: We will refund the purchase price of the item once we receive it back. Unfortunately no refund can be issued on shipping charges since shipping cost has already occurred. A free re-shipment of the order is not offered under these circumstances.

 

For additional info on Terms and Conditions including Cancellations and Returns please see the Terms and Conditions Page. Checkout on MeLuna USA is not possible without agreeing to the terms and conditions. You were/will be presented with the Terms and Conditions during checkout.


Claim your free menstrual cup education kit

Support menstrual care conversations with clear, hands-on education tools for your patients.
Claim my free kit

Menstrual care is an important part of comprehensive patient care. This free kit helps patients compare cup size, firmness, and design options in a clear, hands-on way.

Claim my free kit

Why this kit helps

Many patients ask about menstrual cups but struggle to understand how sizing and firmness affect comfort and fit. Physical samples make these conversations faster and clearer, without adding time to appointments.

  • Helps patients visualize fit, especially with a low cervix or pelvic floor changes
  • Reduces confusion around firmness and comfort
  • Supports informed decisions during counseling visits
  • Works well for clinical teams and patient education staff

What’s included

  • Sample cups to demonstrate height, diameter, firmness, and handle styles
  • Clinic-friendly educational materials for patient conversations
  • A simple way to explain options in under 2 minutes

What makes MeLuna different

MeLuna cups are designed to reflect real anatomical variation. Patients can adjust one variable at a time when fit is close but not quite right. This reduces trial and error and keeps counseling straightforward.

Customization options

  • Cervix height options: average, low cervix, high cervix
  • Firmness options: 2 levels
  • Handle styles: 3 options
  • Diameters: 4 sizes

“We love that the MeLuna Classic is available in four sizes to accommodate people of different heights, athletic backgrounds, and vaginal-birth histories. The MeLuna, which is made of thermoplastic elastomer (TPE), is also available in a firmer version and with three handle options. It can be folded the most ways yet it pops open easily. A lot of people in menstrual cup land talk about finding your Goldilocks cup, the one that fits you just right. Though all the cups we tested come in at least two sizes, MeLuna offers more options when it comes to pinpointing the size and firmness of your cup, as well as stem style. That means that you can change just one variable at a time when you’re trying to figure out what works best for you, instead of starting all over again with a totally new cup if one aspect isn’t perfect..”

— Rose Eveleth, Wirecutter, Top 8 Menstrual Cups of 2025

Who this kit is for

  • OB-GYN practices
  • Family medicine practices
  • Pelvic health clinics
  • Student health clinics
  • Community health centers

Important notes

This kit is intended as a visual and educational aid only. Any guidance included supports, and does not replace, your professional assessment. There is no requirement to recommend any specific product.

How to claim your free kit

Option 1: Order online

  1. Go to the kit page: MeLuna Educator Sample Kit
  2. Add the kit to your cart
  3. Enter coupon code YF3FY377Z119 to make the kit no charge
  4. Enter code FREESHIPEDU for free shipping
  5. Complete checkout using your office shipping address

Order the kit at no charge

Option 2: Request shipping by email

If you encounter any issues with checkout, email us your clinic name and shipping address. We will take care of it.

FAQ

How much does the kit cost?

The kit is provided at no charge for qualified medical offices. Use code YF3FY377Z119 at checkout, then add FREESHIPEDU for free shipping.

Is the kit intended to replace clinical guidance?

No. The materials support patient education and discussion. Your clinical assessment should guide each patient’s decision.

Can my staff use the kit for counseling?

Yes. Many offices keep it with nursing staff or in an education space for quick, consistent patient counseling.

Questions?

If you have questions about cup sizing, firmness, low cervix options, or counseling use cases, contact us. We are happy to help.

Karin Kohler
Owner, MeLuna USA

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