Product Reports

We're sorry you encountered a problem with your MeLuna USA cup! For accurate record keeping for the FDA, we are required to document all product complaints. This page will guide you through the complaint process. 

If the problem is related to a perceived defect in the cup, we will happily replace it for you with a new MeLuna, as long as it meets replacement criteria! To receive a replacement cup, please fill out the form below and include a print out of the form with your shipment.

Shipping labels are provided by Meluna USA if the defect occurs within the first thirty days. All other returns are to be covered by the customer.

To print your return label go here: PRINT MY SHIPPING LABEL

Cups that are being send in for defect evaluation need to meet the following criteria:

* have been sanitized and are being shipped dry in suitable packaging (box or padded envelope). Staining is perfectly normal and will not exclude your cup from return! Do send us your stained cup. What we don't want is cups crusted with dried blood, covered in oil or dripping fluids. Our customer service reps handling the returns appreciate your consideration.

* have been purchased from MeLuna USA or its retailers within the last 3 years

The shipping address for cup replacements is:

MeLuna USA/ Attn: Replacements

131 Palo Verde

Floresville, TX 78114

Fill out our online form.


Claim your free menstrual cup education kit

Support menstrual care conversations with clear, hands-on education tools for your patients.

Menstrual care is an important part of comprehensive patient care. This free kit helps patients compare cup size, firmness, and design options in a clear, hands-on way.

Claim my free kit


Why this kit helps

Many patients ask about menstrual cups but struggle to understand how sizing and firmness affect comfort and fit. Physical samples make these conversations faster and clearer, without adding time to appointments.

  • Helps patients visualize fit, especially with a low cervix or pelvic floor changes
  • Reduces confusion around firmness and comfort
  • Supports informed decisions during counseling visits
  • Works well for clinical teams and patient education staff

What’s included

  • Sample cups to demonstrate height, diameter, firmness, and handle styles
  • Clinic-friendly educational materials for patient conversations
  • A simple way to explain options in under 2 minutes

What makes MeLuna different

MeLuna cups are designed to reflect real anatomical variation. Patients can adjust one variable at a time when fit is close but not quite right. This reduces trial and error and keeps counseling straightforward.

Customization options

  • Cervix height options: average, low cervix, high cervix
  • Firmness options: 2 levels
  • Handle styles: 3 options
  • Diameters: 4 sizes

“We love that the MeLuna Classic is available in four sizes to accommodate people of different heights, athletic backgrounds, and vaginal-birth histories. The MeLuna, which is made of thermoplastic elastomer (TPE), is also available in a firmer version and with three handle options. It can be folded the most ways yet it pops open easily. A lot of people in menstrual cup land talk about finding your Goldilocks cup, the one that fits you just right. Though all the cups we tested come in at least two sizes, MeLuna offers more options when it comes to pinpointing the size and firmness of your cup, as well as stem style. That means that you can change just one variable at a time when you’re trying to figure out what works best for you, instead of starting all over again with a totally new cup if one aspect isn’t perfect..”

— Rose Eveleth, Wirecutter, Top 8 Menstrual Cups of 2025


Who this kit is for

  • OB-GYN practices
  • Family medicine practices
  • Pelvic health clinics
  • Student health clinics
  • Community health centers

Important notes

This kit is intended as a visual and educational aid only. Any guidance included supports, and does not replace, your professional assessment. There is no requirement to recommend any specific product.


How to claim your free kit

Option 1: Order online

  1. Go to the kit page: MeLuna Educator Sample Kit
  2. Add the kit to your cart
  3. Enter coupon code YF3FY377Z119 to make the kit no charge
  4. Enter code FREESHIPEDU for free shipping
  5. Complete checkout using your office shipping address

Order the kit at no charge

Option 2: Request shipping by email

If you encounter any issues with checkout, email us your clinic name and shipping address. We will take care of it.


FAQ

How much does the kit cost?

The kit is provided at no charge for qualified medical offices. Use code YF3FY377Z119 at checkout, then add FREESHIPEDU for free shipping.

Is the kit intended to replace clinical guidance?

No. The materials support patient education and discussion. Your clinical assessment should guide each patient’s decision.

Can my staff use the kit for counseling?

Yes. Many offices keep it with nursing staff or in an education space for quick, consistent patient counseling.


Questions?

If you have questions about cup sizing, firmness, low cervix options, or counseling use cases, contact us. We are happy to help.

Karin Kohler
Owner, MeLuna USA