We understand that some of the higher priced cup manufacturers offer a money back guarantee.
To do so as well we would have to follow suit in regards to pricing and offer our cups at a similar price to theirs. Because the founder of MeLuna really wants to keep MeLuna cups accessible to customers of all income levels, we make a great effort to keep our cups affordable.
Making everybody pay a higher price to cover those 'free' returns also seems unfair to the majority of customers, who do find their Goldilocks MeLuna on first try.
After much consideration we decided to offer the Money Back Insurance to customers to whom this policy is important.
By purchasing the Money Back Insurance with your cup, you purchase the option to receive a refund, even if it has been opened and tried on.
No refunds are given on shipping cost. The Money Back Insurance fee is not refundable.
A refund will be given for the purchase price of the cup once we receive documentation of its destruction (cut it in half and email us a pic). No physical return is required.
Alternatively we can of course also replace the cup with a different model.
The Money Back Insurance must be purchased at the time the cup order is placed. If you are purchasing more than one cup and would like the money back opt-in for all of them you would have to adjust your amount accordingly.
The Money Back Insurance is completely optional! We are dedicated to do our best to get you into MeLuna you will love!
You will find that even without the Money Back Insurance, our Return and Exchange policies are designed to foster a great relationship with our customers and result in happy, successful MeLuna users.
You can find our Return policies here.
The Meluna USA Guarantee:
If your first Meluna USA cup ends up not being your perfect fit, we offer a replacement at up to 50 percent off !
With MeLuna brand cups we know we can change everything about it in your next cup! You don't have to start over from scratch in yet another brand. We can make it taller, shorter, wider, narrower, firmer, softer and so on. And with the MeLuna Customer Service Commitment we will be there for you even after the sale including troubleshooting as well as an up to 50% off coupon code on your follow up menstrual cup, if your first MeLuna was not your Goldilocks.
Getting the 50% discount on your second MeLuna is easy. For more details on the program, click here.
Returns - The Standard Policy
Menstrual cup are a Class II medical device and returns are possible only in sealed, unopened package.
Returns for refund are accepted within 60 days of placing the order. If your order date is March 1st for example your last day to mail the unopened cup back to us is May 1st.
PLEASE NOTE: CUPS WHOSE SEAL HAS BEEN TAMPERED WITH ARE NOT ELIGIBLE FOR RETURN. RETURNED CUPS WITH TAMPERED SEALS WILL BE RETURNED TO YOU.
What is refundable/ What is not refundable?
You will receive a refund for the returned product. You will not receive a refund on shipping cost since that cost has already been used to pay the postal service to deliver the package to you.
Returned product must be in original sealed packaging (cups in sealed cup boxes, pads in sealed wrapper, etc)
How does it work?
Please allow up to 3 business days for processing of your refund after the package has been received. Since we are a small family business we do close for holidays and weekends.
IMPORTANT: Please return items you want to receive refunds for in a sturdy box so that they survive shipping unharmed. Items that arrive damaged because they were shipped in bags and crushed in transit back to us can not be accepted for refund. Items that have been opened before being returned will not be accepted for refund. Items that do not meet refundability criteria will be returned to you.
Delivery confirmation is sufficient in case your package gets lost. Please do not send anything via signature confirmation. Signature confirmation packages result in having to make a 30 mile round trip to the post office just to retrieve your return.
Please include your invoice in the return and ship to:
MeLuna USAATTN: Returns131 Palo VerdeFloresville, TX 78114
Cups that are returned, but do not meet the above criteria, will be returned to sender.
Items that meet the above criteria are refunded in the amount of the original purchase price (the amount you actually paid).
Calculating partial kit returns
If you purchased items as part of a kit the amount for a partial return is based on the discount the kit purchase contained.
You purchased a kit for $45. It contained 3 items. Item A has a list price of $30. Item B has a list price of $15 and item C $5.
That means that you purchased $50 worth of items for $45 - a 10% discount.
If you decide to return just one item from this kit the refund price would be list price - 10%. It would not be list price since you did not pay list price for it. For example if you return item A your refund would be $27.
Refunds on Courtesy Issued (free cups)
If you are returning cups that were provided to you as a courtesy replacement free of charge, no refunds are issued. Courtesy replacements are items provided to you outside of our written policies.
Returns of University Cups
Did you receive a MeLuna Cup through your University and after reviewing the size guidelines you realized your university supplied cup will not work for you?
Please send it back to us in original sealed packaging and we will issue a code for a replacement cup.
Please include this form with your return.
Refund or Replacement with purchase of Money Back Insurance
For customers, who chose to purchase the Money Back Insurance during the purchase of their cup, a refund of the purchase price of the cup is issued upon receipt of documentation. The notification window with the Money Back Insurance is 60 days to give you adequate time to try the cup.
Once we receive the photo of the cup destroyed (simply cut the cup in half and take a photo), we will issue a refund for the purchase price of the cup. No refunds are given on shipping cost or the Money Back Insurance. You can find the Money Back Insurance option here.
We are happy to trouble shoot with you and help you determine a better fitting option. If you choose to get a new cup in a different model we will provide one free replacement in lieu of a refund.
To ensure accurate record keeping for the FDA we do not offer exchanges for different models once the order has been processed and shipped. All exchanges of shipped orders are processed as returns and a new order would have to be placed separately.
Replacements for Defects
Several products are eligible for return and exchange for defect:
Menstrual Cup Defects
We gladly replace a MeLuna that has not met our expectations of quality and longevity. We will issue a new cup of the same size, model, color etc. once we receive the defective cup back. These instances are extremely rare but we are here for you, if it occurs!
For accurate record keeping for the FDA we may ask you a number of questions in regards to your cup use and care routine so that we can include that information in the documentation for the FDA.
To file a product complaint report please visit the Product Report Page
Domino Pads Cloth Pads
Domino Pads come with a lifetime snap warranty! If your snap comes off we will repair it.
Simply send it back toMeLuna USAATTN: Returns-Snap Repair131 Palo VerdeFloresville, TX 78114
Be sure to include your name, address, email and if available order info
Electrical Products like Steam Disinfection Devices, etc.
If the steam device you purchased from us fails to work within 6 months of purchase it is eligible for exchange
Simply send it back toMeLuna USAATTN: Defective131 Palo VerdeFloresville, TX 78114
Be sure to include your name, address, email and order number
The steamer was simple and easy to use! I have many cups so the steamer help me keep them all clean.