Please note that shipping speed is separate from processing time. For example we are closed over the weekend. If you order on a Saturday, your order will be processed Monday. It will enter the mail stream Tuesday. Shipping time will therefore be calculated with Tuesday as the start date, not Saturday.
We try to keep costs low by offering First Class Shipping.
All packages are automatically shipped with Tracking and Delivery Confirmation. There is no extra charge for this service.
Once the postal service marks your package as delivered we consider our part of the transaction completed.
- If the address we shipped to is the address given by the customer and the package is not marked as delivered after an extended period of time by the postal service, we would consider the package lost in transit and we will ship a replacement at no cost to you.
- If the address we shipped to is the address given by the customer and the package is marked as delivered by the postal service, we consider the transaction fulfilled. If by chance your package is marked delivered, but stolen or mis-delivered we generally do not offer a replacement. In cases like these we do issue a special coupon code should you choose to place a replacement order for a stolen package. Please contact us for the code, should your package be marked delivered but has been stolen after delivery.
- IMPORTANT: if your package is marked delivered and we shipped to the correct address, please contact your LOCAL post office right away. (Not the 800 number). All of our parcels are shipped via delivery confirmation. At the time of delivery your parcel is scanned and a GPS record is attached to the tracking number at that time. This will allow your local carrier to know where the package was delivered to and if misdelivered, retrieve it and redeliver it to you.
- If the address we shipped to is incorrect due to an error on our side and does not match the address given by the customer, we will of course dispatch a replacement at no cost to you to the correct address.
If the package can not be delivered due to insufficient address:
- We will attempt to contact you to arrange for redelivery. We will cover the cost of the second shipment as a courtesy. We will need an updated, deliverable address to reship.
- If we are unable to reach you, we will refund the purchase price only (since the shipping fee was used during initial shipment)
*extended period of time= 18 days after shipping for first class; 9 days after shipping for Priority