Informes de productos

Lamentamos que haya tenido un problema con su taza MeLuna USA . Para mantener un registro preciso para la FDA, estamos obligados a documentar todas las reclamaciones sobre productos. Esta página le guiará a través del proceso de reclamación. 

Si el problema está relacionado con un defecto percibido en la copa, estaremos encantados de sustituirla por una MeLuna nueva, siempre que cumpla los criterios de sustitución. Para recibir una copa de reemplazo, por favor rellene el siguiente formulario e incluya una copia impresa del mismo con su envío.

Meluna USA proporcionará las etiquetas de envío si el defecto se produce en los primeros treinta días. Todas las demás devoluciones correrán a cargo del cliente.

Para imprimir la etiqueta de devolución, haga clic aquí: IMPRIMIR MI ETIQUETA DE ENVÍO

Las copas que se envíen para una evaluación de defectos deben cumplirlos siguientes criterios:

* han sido desinfectadas y se envían secas en un embalaje adecuado (caja o sobre acolchado). Las manchas son perfectamente normales y no excluyen la devolución de la taza. Envíenos su taza manchada. Lo que no queremos son tazas con costra de sangre seca, cubiertas de aceite o que goteen líquidos. Nuestros representantes del servicio de atención al cliente que se ocupan de las devoluciones agradecen su consideración.

* se han comprado en MeLuna USA o a sus minoristas en los últimos 3 años

La dirección de envío para los recambios de vasos es

MeLuna USA/ Attn: Sustituciones

131 Palo Verde

Floresville, TX 78114

Rellene nuestro formulario en línea.


Claim your free menstrual cup education kit

Support menstrual care conversations with clear, hands-on education tools for your patients.

Menstrual care is an important part of comprehensive patient care. This free kit helps patients compare cup size, firmness, and design options in a clear, hands-on way.

Claim my free kit


Why this kit helps

Many patients ask about menstrual cups but struggle to understand how sizing and firmness affect comfort and fit. Physical samples make these conversations faster and clearer, without adding time to appointments.

  • Helps patients visualize fit, especially with a low cervix or pelvic floor changes
  • Reduces confusion around firmness and comfort
  • Supports informed decisions during counseling visits
  • Works well for clinical teams and patient education staff

What’s included

  • Sample cups to demonstrate height, diameter, firmness, and handle styles
  • Clinic-friendly educational materials for patient conversations
  • A simple way to explain options in under 2 minutes

What makes MeLuna different

MeLuna cups are designed to reflect real anatomical variation. Patients can adjust one variable at a time when fit is close but not quite right. This reduces trial and error and keeps counseling straightforward.

Customization options

  • Cervix height options: average, low cervix, high cervix
  • Firmness options: 2 levels
  • Handle styles: 3 options
  • Diameters: 4 sizes

“We love that the MeLuna Classic is available in four sizes to accommodate people of different heights, athletic backgrounds, and vaginal-birth histories. The MeLuna, which is made of thermoplastic elastomer (TPE), is also available in a firmer version and with three handle options. It can be folded the most ways yet it pops open easily. A lot of people in menstrual cup land talk about finding your Goldilocks cup, the one that fits you just right. Though all the cups we tested come in at least two sizes, MeLuna offers more options when it comes to pinpointing the size and firmness of your cup, as well as stem style. That means that you can change just one variable at a time when you’re trying to figure out what works best for you, instead of starting all over again with a totally new cup if one aspect isn’t perfect..”

— Rose Eveleth, Wirecutter, Top 8 Menstrual Cups of 2025


Who this kit is for

  • OB-GYN practices
  • Family medicine practices
  • Pelvic health clinics
  • Student health clinics
  • Community health centers

Important notes

This kit is intended as a visual and educational aid only. Any guidance included supports, and does not replace, your professional assessment. There is no requirement to recommend any specific product.


How to claim your free kit

Option 1: Order online

  1. Go to the kit page: MeLuna Educator Sample Kit
  2. Add the kit to your cart
  3. Enter coupon code YF3FY377Z119 to make the kit no charge
  4. Enter code FREESHIPEDU for free shipping
  5. Complete checkout using your office shipping address

Order the kit at no charge

Option 2: Request shipping by email

If you encounter any issues with checkout, email us your clinic name and shipping address. We will take care of it.


PREGUNTAS FRECUENTES

How much does the kit cost?

The kit is provided at no charge for qualified medical offices. Use code YF3FY377Z119 at checkout, then add FREESHIPEDU for free shipping.

Is the kit intended to replace clinical guidance?

No. The materials support patient education and discussion. Your clinical assessment should guide each patient’s decision.

Can my staff use the kit for counseling?

Yes. Many offices keep it with nursing staff or in an education space for quick, consistent patient counseling.


Questions?

If you have questions about cup sizing, firmness, low cervix options, or counseling use cases, contact us. We are happy to help.

Karin Kohler
Owner, MeLuna USA