Garantía MeLuna USA

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¿Qué sucede si tu primera elección de MeLuna no es la copa menstrual perfecta para ti?

Si su primera copa Meluna USA termina no siendo su ajuste perfecto, ¡le ofrecemos un reemplazo con un 50 por ciento de descuento !

¡Con las tazas de la marca MeLuna sabemos que podemos cambiar todo en tu próxima taza! No es necesario empezar de cero con otra marca. Podemos hacerlo más alto, más corto, más ancho, más estrecho, más firme, más suave, etc.

Y con el compromiso de servicio al cliente de MeLuna, estaremos ahí para ti incluso después de la venta, incluida la resolución de problemas y un código de cupón de 50 % de descuento en tu copa menstrual de seguimiento, si tu primera MeLuna no fue tu Ricitos de Oro durante los primeros seis meses. No es necesario devolver el MeLuna original.

¡Incluso las compras de MeLuna realizadas hace más de 6 meses están cubiertas con un descuento del 30 por ciento!

¿Necesitas ayuda para decidir tu próxima talla y modelo de MeLuna? Envíe el cuestionario de solución de problemas:

Ayuda con la resolución de problemas

Para obtener su cupón secreto para usarlo en su próxima taza, elija la solicitud correcta:

Compré mi primera MeLuna en los últimos seis meses

Compré mi primer MeLuna durante el último año pero hace más de seis meses.

Compré mi primera MeLuna hace más de un año.
Uterus-shaped cookie representing MeLuna USA customer care

The MeLuna USA Guarantee

Finding the right menstrual cup can take some trial and error. If your first MeLuna is not the right fit, you do not have to start over at full price.

Your first cup teaches us something useful.

Its length, width, firmness, comfort, and performance can help identify what should change in your next MeLuna.

How the Guarantee Works

Choose your next cup yourself, or ask me to review what happened and help you decide what to try next.

1

Try Your First MeLuna

Give yourself time to learn how the cup feels, opens, seals, and performs during your period.

2

Decide What Should Change

Your next cup may need only one thing to change, such as diameter, height, firmness, or handle. You can ask me for help if you are unsure.

3

Request Your Discount

Select the option that matches the date of your original purchase. Your discount code will be sent by email.

Your Next Cup Can Be Different

One cup not working does not necessarily mean menstrual cups will not work for you. With MeLuna, you can change the part of the fit that needs adjusting instead of starting over with a completely different cup design.

Taller or Shorter
Wider or Narrower
Classic or Sport
Ball, Ring, or Stem

Not Sure What Went Wrong?

Tell me about leaking, pressure, length, opening, removal, cervix height, and your previous cup experience. I will personally review your answers and help you choose the next cup.

Ask Me for Fit Help

Choose the Option That Matches Your Purchase

The available discount depends on how long ago you purchased your first MeLuna.

Within 6 months

My First MeLuna Was Purchased Within the Last Six Months

50% Off

Request a coupon for 50% off a replacement MeLuna cup.

Request My 50% Coupon
6 to 12 months

My First MeLuna Was Purchased Six Months to One Year Ago

30% Off

Request a coupon for 30% off a replacement MeLuna cup.

Request My 30% Coupon
More than 1 year

My First MeLuna Was Purchased More Than One Year Ago

Bodies and cup needs can change over time. Visit our appreciation page to see the current option available to returning MeLuna customers.

View the Returning Customer Offer
After trying two cups

I Used the Guarantee Once, but My Second Cup Still Is Not Right

Third Cup Free

If you have tried two MeLuna cups and are still not satisfied, your third cup is free when the requirements below are met.

Request My Third Cup

Tried Two Cups and Still Need Help?

Your third MeLuna is free when all of the following apply:

  • Your request is made within one year of the original cup purchase.
  • You previously used the MeLuna USA Guarantee discount for your second cup.
  • You complete the troubleshooting questionnaire so I can help select the third cup.

Please provide as much detail as possible. The goal is to use what you learned from the first two cups to make a more informed third choice.

Complete the Fit Questionnaire Request My Third Cup

Guarantee Questions

Do I need to return my original cup?

No. You do not need to return the original cup to use the MeLuna USA Guarantee.

Is the troubleshooting questionnaire required?

It is optional when requesting your first guarantee discount. If you already know which MeLuna you want next, you may request the appropriate coupon directly.

The questionnaire is required when requesting the free third cup because I want to help make that choice as carefully as possible.

Can I choose a different size or model?

Yes. The purpose of the guarantee is to help you try a different MeLuna when the first cup was not the right fit.

Your next cup may have a different diameter, height, firmness, or handle.

Does the guarantee provide a refund?

No. The MeLuna USA Guarantee provides replacement discounts and fit support. It is not a money-back program.

A refund after opening and trying a cup is available only when optional Money Back Insurance was purchased with that cup and its requirements are met.

Learn About Money Back Insurance
Can I use the guarantee for an unopened return?

The guarantee is intended for customers who purchased and tried a MeLuna but did not find the right fit.

If your cup remains sealed and unopened, review the standard return and exchange options instead.

View Returns and Exchanges
What if I think my cup is defective?

A possible product defect is handled through the product complaint process rather than the fit guarantee.

Please review the defect section on the Returns page before mailing anything back.

View Product Problem Options

Not Sure Which MeLuna to Try Next?

Tell me what worked and what did not work with your current cup. I will personally review your answers and help you decide what should change.

You are not being sent to a large support department or an automated recommendation. I answer these requests myself.

Ask Me for Fit Help

Returns and Exchange Policies

For unopened returns, exchanges, product defects, Money Back Insurance, and other product concerns, review the complete Returns page.

View Returns and Exchanges

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