Contact MeLuna USA for Info on Reusable Period Products

How can I help?

Choose the option that best matches your question. I will personally review your message and help you figure out the next step.

You are contacting a small business, not a large support department. I answer these requests myself and am always glad to help.

Help With My MeLuna

Having trouble with fit, insertion, removal, pressure, or leaks? Share what you are experiencing, and I will help you work through the most likely causes.

Ask Me for Cup Help

Help With Another Cup

Your current cup does not need to be a MeLuna. Tell me what is not working, and I will help you better understand the problem and your options.

Ask About Your Cup

Order & Shipping Help

Have a question about an order, shipment, delivery, address change, or item you received?

The fastest way to get help: Reply directly to your order confirmation or shipping confirmation email. It already includes your name, order number, and the items ordered, so I can look into it right away.

I Cannot Find My Order Email

When emailing separately, please include the name used on the order and your order number, if available.

Help Me Choose a MeLuna

Prefer a personal recommendation instead of relying only on the quiz? Share details about your flow, cervix height, body, and previous cup experience.

Ask for My Recommendation

I will review your answers and suggest the size, height, firmness, and handle that appear most suitable.

Helpful MeLuna Links

Find information about returns, shipping, donations, and community programs.

Returns

Review our return policy and the options available for resolving order concerns.

View Returns

Shipping

Find delivery estimates, carriers, tracking details, and shipping information.

Shipping Policies

Donations

Learn how MeLuna distributes donated cups and how to request support.

Donation Program

Campus Programs

Bring MeLuna to a campus sustainability program and help reduce period waste.

Campus Programs

Send Me a Message

The contact form below and the website chat are the quickest ways to reach me. Since I personally answer customer questions, these options also help me keep track of your message, photos, and any order details you send.

Fastest response

Contact Form or Website Chat

Use the form below or the chat feature for the quickest response. These options make it easier for me to review your information and respond when I am available.

For order questions, replying directly to your order confirmation or shipping email is usually best because it already includes the information I need.

Slower response

Phone and Voicemail

You are welcome to leave a voicemail at (800) 603-9066.

The phone line is not staffed continuously. Voicemails are returned as time permits and will usually take longer than email or chat.

I welcome genuine customer and business inquiries. Unsolicited marketing, link requests, and unrelated service pitches may not receive a response.