The cup will not open
Try another fold, such as the Punch-Down Fold, or gently rotate the cup after insertion.
Welcome to MeLuna
If this is your first menstrual cup, it is normal to feel excited, curious, or a little unsure. Most new users need time and practice before using a cup feels easy.
You do not need to master everything on your first try. Every attempt helps you learn what works best for your body.
It is normal to need practice.
Your first attempts may take several minutes. You may need to try more
than one fold, remove and reinsert the cup, or use backup protection
while learning. Many users need two or three menstrual cycles before
they feel fully comfortable.
Cómo usar tu nueva taza
Encuentre consejos sobre cómo usar su nueva taza, como ponerla, sacarla y limpiarla.
Choose the Help You Need
Whether you're getting ready to use your cup for the first time or just need help with one step, we've got you covered.
Cleaning & Disinfecting
Learn how to safely clean your cup before first use, between cycles, and during your period.
View Cleaning Guide
Insertion Guide
Step-by-step instructions, folding methods, videos, positioning tips, and answers to common insertion questions.
Learn to Insert Your Cup
Removal Guide
Learn how to remove your cup comfortably, break the seal correctly, and stay calm if removal is difficult.
Learn to Remove Your CupFirst Steps in Troubleshooting
Is your new cup not feeling quite right?
Start with these steps:
- Is the cup you received the cup you ordered? Check the rim to see diameter size and firmness embossed on every MeLuna menstrual cup.
- Is the cup you ordered the right choice for your body? Double-check the size guidelines.
Common Questions and Quick Solutions
Do not worry if everything does not go perfectly at first. Most new users experience one or two challenges while learning. Start with the suggestions below.
You feel pressure
Try inserting the cup slightly higher or repositioning it.
The cup feels too long
If appropriate, you may trim the handle. If you have the Stem handle only trim to the first knob and test the cup again before trimming more.
The cup is difficult to remove
Bear down gently, pinch the base of the cup to break the seal, then slowly wiggle it out. Do not pull on the handle alone.
You cannot reach the handle
Stay calm. Your cup cannot disappear inside your body. Relax and bear down gently until the cup moves lower and you can reach it.
The cup feels uncomfortable
Check that the cup is fully inserted and reposition it slightly. A properly positioned cup should not cause pain.
Is your cup leaking?
Menstrual cup leaks can have several causes. Use our detailed guide to identify the most likely cause and find the right solution.
Cup Leaking? Start HereFrequently Asked Questions
Click any question below to see the answer. It is normal to need time, practice, and a few small adjustments while learning to use your cup.
What should I expect during my first few attempts?
Your first few attempts may include:
- Taking 10 to 20 minutes.
- Trying more than one folding method.
- Reinserting the cup several times.
- Minor leaks while you are learning.
- Feeling unsure whether you have inserted it correctly.
All of these are completely normal.
Most experienced cup users started exactly where you are today.
Can lubricant make insertion easier?
Yes. A tiny amount of water-based lubricant around the rim can make insertion much easier.
Use only a small amount so the cup does not become difficult to hold. We recommend Sliquid water-based lubricant.
What should I do if I cannot get my cup out?
Do not panic. Your cup cannot get lost inside your body.
Take a break if you are becoming tense or frustrated.
- Walk around for a few minutes.
- Relax your jaw, abdomen, and pelvic muscles.
- Bear down gently with your pelvic muscles.
- Pinch the base of the cup to release the seal.
- Slowly wiggle the cup from side to side as you remove it.
Avoid pulling on the stem, ring, or ball handle alone. The handle helps you locate the cup, but the seal should be released at the base before removal.
What should I know during my first menstrual cycle?
For your first period, we recommend:
- Wear backup protection if it helps you feel more confident.
- Empty the cup every four to eight hours until you learn your flow.
- Never exceed 12 hours between emptying and cleaning your cup.
- Practice removal while you are calm and not in a hurry.
How long can I wear my cup?
You may wear your cup for up to 12 hours, depending on your flow. Empty it more often when needed.
During your first cycle, emptying it every four to eight hours can help you learn how quickly your cup fills.
Should I feel my cup while wearing it?
You should not feel pain or significant discomfort. If you can feel the cup, try repositioning it slightly.
If the cup feels too long, check that it is fully inserted. Depending on the cup model and your anatomy, trimming the handle may also help.
Can I sleep while wearing my cup?
Yes. You can sleep while wearing your menstrual cup.
Empty and clean the cup before bed when needed, and do not wear it for longer than 12 hours.
Can I pee while wearing my cup?
Yes, most users can urinate normally while wearing a menstrual cup. However, everybody's anatomy is different.
Depending on your anatomy, it may be normal to prefer removing the cup for restroom visits. You may also find that repositioning the cup makes urination more comfortable.
If the cup makes it difficult to empty your bladder completely, remove or reposition it. You should not have to strain to urinate.
Can I exercise while wearing my cup?
Absolutely. MeLuna cups are designed to stay securely in place during walking, running, swimming, yoga, cycling, weightlifting, and other activities.
If you experience leaking during exercise, make sure the cup is fully open and positioned beneath your cervix.
Can my menstrual cup get lost?
No. Your menstrual cup cannot get lost inside your body.
Your cervix forms a natural barrier and prevents the cup from traveling beyond the vaginal canal.
If the cup moves higher than expected, relax and bear down gently until it moves lower and becomes easier to reach.
Is leaking normal when I am first learning?
Minor leaking can happen while you are learning. Common causes include the cup not opening completely or the cup sitting beside the cervix instead of beneath it.
Both positioning and opening the cup usually become easier with practice.
Leaks can have several different causes. Use our menstrual cup leak troubleshooting guide to identify the most likely cause.
¿Sigues luchando?
¡Estamos aquí para ayudar! Consulte la Garantía MeLuna USA y envíe un cuestionario de solución de problemas
Need a little help with your cup?
Tell me what is happening, and I will personally review your answers and help you figure out the next step.
You are not being passed to a support team or an automated reply. I answer these requests myself and am happy to help.
Help With Your MeLuna
Having trouble with fit, insertion, removal, pressure, or leaks? Share what you are experiencing, and I will help you work through the most likely causes.
Ask Me for HelpHelp With Another Cup Brand
Your current cup does not need to be a MeLuna. Tell me what is not working, and I will help you better understand the problem and your options.
Ask About Your CupHelp Choosing Your MeLuna
Prefer a personal recommendation instead of relying only on the quiz? Share a few details about your body, flow, and previous cup experience.
Ask for My Recommendation
I will review your answers and suggest the MeLuna size, height, firmness, and handle that appears most suitable.
Frequently Asked Questions
Got Questions About MeLuna Cups such as 'why is my cup oval' and others? Check out our FAQ page and find all the answers!
Lost Your MeLuna Menstrual Cup Brochure?
You can view the full instructions from the Brochure here.
